Please allow up to 5 business days for your order to be processed and shipped.

Estimated delivery times:

UK (domestic): 1 week

US and other overseas orders: 2-4 weeks

Some countries might see additional shipping delays. I appreciate your patience!

I accept returns within 30 days in the case of a faulty item. If there is an issue with the item you received and you wish to return it, please contact me at pigeonmakesart@gmail.com .

However, I am not responsible for any damage that may occur to the item in transit. For details about how I package my products to ensure safe postage, read more below.

All of my art prints and books are sent to you in a durable cardboard mailer.

My art prints and small accessories like keyrings are also additionally wrapped in biodegradable sleeves.

Orders are sent via Royal Mail 1st Class (UK) and via Royal Mail International Tracked (anywhere else), unless you request a different shipping option.

I, Kamila Krol (Pigeon Illustration), am not collecting or remitting VAT import taxes. This means that your package will be collected by your country when it reaches customs.

Please check with you country’s customs office to determine what your additional costs will be before ordering.

Please note that by placing an order, you, the buyer, understand that you are liable for any VAT fees/charges that occur.

Please understand that I am not responsible for any import taxes and they are not included in the item price or shipping cost.

By purchasing from this shop, you have read, understood, and agreed to these terms.

According to the Annex II, certain product tariffs are actually exempt from the new custom charges!

This includes many printed goods: books, booklets, art prints, stickers and original artwork on paper.

My printed goodies (as well as digital items) are available to the US customers :)

Unfortunately not.

As of December 13, 2024, the European Union's new General Product Safety Regulations (GPSR) require all sellers outside the EU or Northern Ireland to appoint a Responsible Person or Authorized Representative located within the EU or Northern Ireland. This representative ensures compliance with EU safety standards for all products sold or sent to the EU, including handmade and gifted items.

Unfortunately, as a small business based in the UK, I do not currently have a representative in the EU or Northern Ireland to meet this requirement. Without one, I cannot legally ship my products to the EU.

Thank you for your understanding, and I sincerely apologize for any inconvenience.